Provincial Social Welfare & Development Office
Social welfare programs, assistance, and support services for vulnerable sectors
- OfficePSWDO
- LocationProvincial Capitol, 2nd Floor
- Hours8AM - 5PM (Mon-Fri)
- Services7 Services
PSWDO Services
Select a service to view the detailed process and requirements
Issuance of Social Case Study Report
Requirements
- Barangay Certificate of Indigency
- Valid ID of client/patient
- Medical Certificate/Abstract (for medical assistance)
- Hospital Bill/Statement of Account (for medical assistance)
- Death Certificate (for burial assistance)
- Funeral Contract (for burial assistance)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit complete requirements to PSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of client | — | 15 minutes | Social Worker |
| 3 | Preparation of Social Case Study Report | — | 30 minutes | Social Worker |
| 4 | Review and approval by PSWDO Head | — | 10 minutes | PSWDO Head |
| 5 | Release of Social Case Study Report | Free | 5 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 1 hour 5 minutes
- Home visitation may be conducted for verification
- Please accomplish Client Feedback Form and drop at the designated suggestion box
Issuance of Certificate of Indigency
Requirements
- Barangay Certificate of Indigency
- Valid ID
- 1x1 or 2x2 ID photo (2 copies)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out application form | — | 5 minutes | Social Welfare Assistant |
| 2 | Verification and assessment | — | 10 minutes | Social Worker |
| 3 | Preparation and signing of certificate | — | 10 minutes | PSWDO Head |
| 4 | Release of Certificate of Indigency | Free | 3 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 28 minutes
- Certificate is valid for specific purpose only
- Please accomplish Client Feedback Form and drop at the designated suggestion box
Assistance to Individuals in Crisis Situation (AICS)
Requirements
- Barangay Certificate of Indigency
- Valid ID of client
- Medical Certificate/Hospital Bill (for medical assistance)
- Death Certificate and Funeral Contract (for burial assistance)
- School Registration/Enrollment Form (for educational assistance)
- Police Report/Incident Report (for victims of calamity/disaster)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit complete requirements | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of client's situation | — | 20 minutes | Social Worker |
| 3 | Preparation of Social Case Study Report | — | 30 minutes | Social Worker |
| 4 | Evaluation and approval of assistance | — | 15 minutes | PSWDO Head |
| 5 | Release of financial/material assistance | Free | 10 minutes | Social Welfare Assistant |
Processing Information
- Total processing time: 1 hour 20 minutes
- Assistance amount depends on availability of funds and nature of crisis
- Home visitation may be conducted for verification
Assistance to Persons with Disability (PWD)
Requirements for PWD ID
- Barangay Certificate
- Medical Certificate indicating type of disability
- 1x1 ID photo (2 copies)
- Valid ID of applicant or guardian
- Birth Certificate (photocopy)
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out PWD application form | — | 10 minutes | PWD Focal Person |
| 2 | Assessment and verification of disability | — | 15 minutes | Social Worker |
| 3 | Encoding and processing of PWD ID | — | 20 minutes | PWD Focal Person |
| 4 | Approval and signing by PSWDO Head | — | 5 minutes | PSWDO Head |
| 5 | Release of PWD ID | Free | 5 minutes | PWD Focal Person |
Processing Information
- Total processing time: 55 minutes
- PWD ID is valid for 3 years
- PWD ID entitles holder to 20% discount on goods and services
Assistance to Senior Citizens
Requirements for Senior Citizen ID
- Barangay Certificate
- Birth Certificate or any valid ID showing date of birth
- 1x1 ID photo (2 copies)
- Proof of residence in Isabela
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Submit requirements and fill out Senior Citizen application form | — | 10 minutes | OSCA Focal Person |
| 2 | Verification of age and residency | — | 10 minutes | OSCA Focal Person |
| 3 | Encoding and processing of Senior Citizen ID | — | 15 minutes | OSCA Focal Person |
| 4 | Approval and signing | — | 5 minutes | PSWDO Head |
| 5 | Release of Senior Citizen ID | Free | 5 minutes | OSCA Focal Person |
Processing Information
- Total processing time: 45 minutes
- Senior Citizen ID entitles holder to 20% discount and VAT exemption
- Social Pension available for indigent senior citizens (quarterly release)
Assistance to Women
Services Available
- Solo Parent ID and benefits
- VAWC (Violence Against Women and Children) assistance
- Temporary shelter and protection
- Counseling and psychosocial support
- Livelihood assistance programs
- Legal assistance referral
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Report/seek assistance at PSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Interview and assessment of situation | — | 30 minutes | Social Worker |
| 3 | Provision of immediate intervention/assistance | — | Varies | Social Worker |
| 4 | Referral to appropriate agencies (if needed) | Free | 15 minutes | PSWDO Head |
Processing Information
- Initial response time: 50 minutes
- VAWC cases are given priority and immediate attention
- All information is treated with strict confidentiality
Assistance to Children
Services Available
- Child abuse/neglect intervention
- Children in Conflict with the Law (CICL) assistance
- Foster care and adoption services
- Day care services
- Supplemental feeding program
- Educational assistance
| Step | Activity | Fee | Duration | Personnel |
|---|---|---|---|---|
| 1 | Report/referral received at PSWDO | — | 5 minutes | Social Welfare Assistant |
| 2 | Initial assessment and investigation | — | 30 minutes | Social Worker |
| 3 | Case conference and intervention planning | — | 1 hour | Social Worker PSWDO Head |
| 4 | Implementation of intervention/assistance | Free | Varies | Social Worker |
Processing Information
- Initial response time: 1 hour 35 minutes
- Child abuse cases are given immediate priority
- Coordination with PNP, DSWD, and other agencies as needed
Office Personnel
Key personnel handling social welfare services
PSWDO Head
Office Head / Social Welfare Officer
Social Worker
Case Management & Assessment
Social Welfare Assistant
Client Services & Documentation
OSCA Focal Person
Senior Citizen Affairs
PWD Focal Person
PWD Affairs & Services
Day Care Worker
Child Development Services
Office Information
- PSWDO Office, 2nd Floor, Provincial Capitol, Isabela
- Monday - Friday: 8:00 AM - 5:00 PM
- 0954 388 3672
Important Notes
- All services are FREE of charge
- Bring complete requirements to avoid delays
- Emergency cases are given priority
- All information is treated with confidentiality
Protective Services for Individuals and Families in Difficult Circumstances
Support and intervention for vulnerable individuals and families
About Protective Services
Provides immediate intervention and support for individuals and families experiencing crisis situations including abuse, neglect, exploitation, and other difficult circumstances.
Beneficiaries
- Victims of abuse, neglect, and exploitation
- Children in conflict with the law (CICL)
- Women in especially difficult circumstances
- Abandoned and neglected children
- Families in crisis situations
- Victims of trafficking
Services Provided
Crisis Intervention
Immediate response and intervention for emergency cases.
Temporary Shelter
Safe shelter for victims needing immediate protection.
Counseling Services
Psychosocial support and counseling for affected individuals.
Legal Assistance
Referral and coordination for legal aid services.
Rehabilitation Services
Recovery and reintegration programs for individuals in need
About Rehabilitation Services
Comprehensive rehabilitation programs designed to help individuals recover, heal, and reintegrate into society after experiencing difficult circumstances.
Psychosocial Rehabilitation
Counseling and therapy sessions for emotional and mental recovery.
Family Reintegration
Programs to reunite and strengthen family relationships.
Skills Training
Vocational and life skills training for self-sufficiency.
Aftercare Services
Follow-up support and monitoring after rehabilitation.
Supplementary Feeding Program
Nutrition support for malnourished children and vulnerable groups
About the Feeding Program
The Supplementary Feeding Program aims to improve the nutritional status of malnourished children aged 0-5 years old through provision of nutritious meals and nutrition education.
Program Components
Hot Meals
Nutritious hot meals provided daily to beneficiaries.
Growth Monitoring
Regular weighing and height measurement to track progress.
Nutrition Education
Parent education on proper nutrition and child care.
Requirements
Day Care Services
Early childhood care and development program
About Day Care Services
The Day Care Service Program provides early childhood care and development (ECCD) services to children aged 3-4 years old, preparing them for formal schooling while their parents work.
Program Features
Early Learning
Age-appropriate educational activities and learning materials.
Socialization
Group activities to develop social skills and interaction.
Health Monitoring
Regular health check-ups and growth monitoring.
Feeding
Nutritious snacks and meals during day care hours.
Enrollment Requirements
Self-Employment Assistance - Kaunlaran (SEA-K)
Capital assistance for micro-enterprise development
About SEA-K Program
The Self-Employment Assistance - Kaunlaran (SEA-K) program provides capital assistance to disadvantaged individuals and families to start or expand small-scale livelihood projects.
Eligible Beneficiaries
- Low-income families and individuals
- Unemployed or underemployed residents
- Solo parents
- Persons with disabilities (PWDs)
- Senior citizens with viable projects
Requirements
Social Pension for Indigent Senior Citizens
Monthly stipend for qualified elderly citizens
About Social Pension
The Social Pension Program provides monthly stipend to indigent senior citizens aged 60 years old and above to help augment their daily subsistence and medical needs.
Eligibility Criteria
- Filipino citizen, 60 years old and above
- Frail, sickly, or with disability
- No pension from government or private agencies
- No permanent source of income
- No regular support from family
Requirements for Application
Sustainable Livelihood Program (SLP)
Community-based capacity building and livelihood assistance
About SLP
The Sustainable Livelihood Program is a community-based capacity building program that provides participants with training, technical and financial assistance to improve their socio-economic status.
Program Tracks
Microenterprise Development (MD)
For participants who want to start or expand their own business. Includes seed capital fund and business development training.
Employment Facilitation (EF)
For participants seeking employment. Includes skills training, job matching, and employment assistance.
Requirements
Assistance to Individuals in Crisis Situation (AICS)
Emergency financial assistance for various needs
About AICS
AICS provides emergency assistance to individuals and families in crisis situations including medical, burial, educational, and transportation assistance.
Types of Assistance
Medical Assistance
Financial aid for hospitalization, medicines, laboratory tests, and medical procedures.
Burial Assistance
Financial support for funeral and burial expenses of indigent families.
Educational Assistance
Support for school fees, supplies, and other educational needs.
Transportation Assistance
Travel assistance for medical referrals and emergency situations.
General Requirements
Contact
- Phone
- 0954 388 3672